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If you're experiencing a problem with one of our member's software products or with any Revelation product, please fill out and submit the following bug report form. You may also want to check out our list of known problems.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

We would suggest that before reporting a bug, you check the Revelation Technologies on-line Knowledge Base.  RTI has been getting better about actually updating this, so your chances of finding an answer to a major problem are also getting better.

You might also want to use the Search function of the RTI Discussion forum or the Search function on this website to look for relevant documents.

Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers on the Known Problems page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

  1. What version of the software are you using?


  2. What operating system are you using?


  3. What network type do you have?  (if applicable)

  4. Please enter a brief one-line description of the problem:

    (example: "Editor doesn't respond to up-arrow under image")

  5. If the problem is reproducible, please list the steps required to cause it,
    leaving a blank line between steps:

    (example: "1. Create a new file. 2. Insert some text ...")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible bugs)

  6. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:


  7. Please provide us with the following information in case we need to contact you: 
    Name:    
Phone:   
E-mail:

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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